Support

Support contact: zhanyufsl@icloud.com

Getting started

Create a room, then add an item. You can organize items in containers and record dates, amounts, currencies, serial numbers, warranty dates and notes. Attach up to three images per item. Warranty status appears inside the app; automatic push reminders are not a feature of this version.

What is free and what is unlocked?

The free plan supports up to 20 items. A non-consumable, one-time purchase removes that item limit and enables CSV and PDF exports, backup creation and backup restoration. The App Store supplies the displayed price. There is no recurring subscription for this unlock.

Purchase access is verified through Apple. Connectivity or service errors may temporarily prevent access to protected features; the app does not guarantee all Premium actions offline.

Restore purchases or restore records?

Settings → Restore purchases checks your existing unlock through Apple. It does not recover inventory records.

Export → Restore backup reads a compatible .homeinventory backup and shows a validation summary before you confirm replacement. It requires the unlock and replaces all current records; it does not merge inventories. Keep a copy of your current backup before replacement.

If a provider does not show your backup file in the picker, report the filename extension, provider and displayed error rather than assuming restoration succeeded.

What is in each file?

CSV contains structured item fields and image counts. PDF contains a readable text/table summary, not attached photos or receipt images. A .homeinventory backup is a ZIP-format package containing records and app-managed images with integrity checks. It is not password-encrypted. Choose trusted storage and recipients.

These reports organize information you entered. They are not asset valuations, insurance coverage decisions, claim submissions or guarantees of claim acceptance.

Photos or permissions

Allow camera or photo access when prompted for the feature you choose. You can manage access in iOS Settings. If an image cannot be attached, record the displayed error and whether you used the camera or photo library. Attaching a fourth image exceeds the three-image limit. Do not send private receipt photos as a default diagnostic step.

Purchase unavailable or unlock missing

Check that you are using the intended Apple account and that Apple services are reachable. Open Settings → Restore purchases. If the app still reports no verified purchase or an error, contact support with the error text, app version, iPhone model, iOS version and approximate time. Do not purchase again merely to troubleshoot.

Clearing records

Settings → Clear all local data asks for confirmation. It removes local inventory and attempts to remove managed images. Cleanup warnings require attention. It does not erase original library photos, files you exported, backups in other storage, recipient copies or every temporary file. The app cannot recover device-only records for you.

Contact and issue details

Use zhanyufsl@icloud.com for support requests handled by Yu Zhang. Include app version, device and iOS version, the action taken, expected and observed results, and the error text. Redact names, serial numbers and receipt information in screenshots. Do not provide Apple passwords, two-factor codes, full device identifiers or payment details. Yu Zhang receives and handles support and deletion requests sent to this address. Emails and attachments are used only to handle the request.

Working emails and attachments are deleted within 90 days after the request is closed. Deletion requests are handled with a target of 30 days; this target is not an unconditional guarantee. There is no fixed response-time commitment.

Deletion of working emails and attachments does not guarantee removal of email-service-provider backups. Those copies are subject to the provider's retention and deletion processes.